Privacy Policy

Last updated: 9 October 2026

RackStar ("we", "our", or "us") is operated by NV-IT, Trutseleir 35, 9220 Hamme, Belgium, VAT BE1012827973, which is the data controller for the personal data described in this policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RackStar application. Please read this policy carefully. By using RackStar, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use RackStar.

1.1 Personal Information

• Email address - Used for account identification and communication.
• Display name - Your chosen name visible to other players.
• Profile picture - Retrieved from your authentication provider (Google, Microsoft, or Apple).
• Age confirmation - When you accept our Terms of Service in the app, you confirm that you meet the minimum age requirement. We store the date you gave this confirmation.

1.2 Game Data

• Game scores and results - Records of pool games you play, including wins, losses, and statistics.
• Game history - Historical data of matches, opponents, and game modes.
• Leaderboard rankings - Calculated from your game performance.
• Location - If you grant permission, your device location is used at the moment you start a game or play-night session to tag where it takes place, so matches can be organized and filtered by venue. Location is only accessed while you are actively using the app, is optional, and every feature works if you decline. We do not track your location in the background.

1.3 Technical Data

• Push notification tokens - Device tokens used to deliver push notifications to your device.
• Authentication tokens - Secure tokens for maintaining your login session.
• Diagnostic and crash data - Technical information (such as device type, OS version, app version, and error details) captured by our crash-reporting tool when the app encounters an error.

1.4 Purchase Data

• Purchase history - Records of point-pack purchases and subscription status, including product identifiers and transaction dates.
• Purchase/receipt identifiers - Shared with our purchase-management provider, RevenueCat, to verify and manage your entitlements. We do not receive or store your full payment card details - payment is processed directly by the Apple App Store or Google Play.

1.5 User Content

• In-game comments - Messages you post during games, visible to other players in your club.

2. Authentication Providers

2.1 Google OAuth

When you sign in with Google, we request access to the following information from your Google account:

• Email address - To identify your account.
• Basic profile information - Your name and profile picture.

We do not access your Google contacts, calendar, drive, or any other Google services. We only use the minimum information required to create and maintain your RackStar account.

2.2 Microsoft Authentication

When you sign in with Microsoft, we request access to the following information from your Microsoft account:

• Email address - To identify your account.
• Basic profile information - Your name and profile picture.

We do not access your Microsoft files, emails, calendar, or any other Microsoft services beyond basic profile information.

2.3 Sign in with Apple

When you sign in with Apple, Apple provides us with the following information, depending on what you choose to share:

• Email address - To identify your account. Apple lets you share your real email address or a private, randomly generated "Hide My Email" address that forwards to your real inbox.
• Name - Your name, if you choose to share it (only provided on your first sign-in).

We do not access any other Apple ID account data. We only use the minimum information required to create and maintain your RackStar account.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your RackStar account.
• Track and display your game scores, statistics, and leaderboard rankings.
• Send push notifications about game invites, turn reminders, and game results.
• Facilitate real-time multiplayer gameplay.
• Process and manage in-app purchases and subscriptions.
• Display and moderate the in-game comments you post.
• Diagnose and fix crashes and technical errors.
• Improve and optimize the application experience.
• Communicate with you about service updates or support inquiries.

4. In-App Purchases & Subscriptions

RackStar offers consumable point-packs and auto-renewing subscriptions for purchase within the app. All payments are processed directly by the platform app stores - the Apple App Store or Google Play - in accordance with their own privacy policies and terms. RackStar does not receive or store your full payment card details.

We use RevenueCat as our purchase and subscription management provider. RevenueCat receives purchase and receipt data (such as product identifiers, transaction IDs, and entitlement status) from the app store on our behalf, in order to verify your purchase and activate the corresponding features in RackStar. Subscriptions renew automatically unless cancelled through your Apple ID or Google Play account settings.

5. User-Generated Content (Comments)

RackStar lets players post comments during live games. Comments you post are visible to other players in the same club, together with your display name.

To keep the community safe, we provide moderation tools including content filtering, the ability to report a comment or block another player, and admin review. We remove content that violates our Terms of Service and may restrict or remove accounts that repeatedly post abusive content.

6. Push Notifications

RackStar uses web push notifications to enhance your experience. When you opt in to push notifications, we store a device-specific push subscription token. This token is used solely to deliver notifications about:

• Game invitations from other players.
• Turn notifications during active games.
• Game results and score updates.
• Game night (speelavond) reminders.

You can disable push notifications at any time through your browser or device settings. We do not use push notification tokens for advertising or marketing purposes.

7. Error & Crash Monitoring

RackStar uses Sentry to automatically capture crash reports and diagnostic error data (such as device type, operating system version, app version, your IP address, and the technical details of what went wrong) when the app encounters an error. This data is used solely to identify and fix bugs and improve app stability - it is never used for advertising, profiling, or marketing purposes.

8. Cookies and Tracking

RackStar does not use cookies for tracking or advertising purposes. We use only essential authentication tokens (stored in your browser's local storage) to maintain your login session. No third-party tracking cookies, analytics cookies, or advertising cookies are used.

9. Data Storage and Security

Your data is stored securely on Microsoft Azure cloud infrastructure located in the European Union (EU) region. We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS).
• Secure authentication via OAuth 2.0.
• Regular security updates and monitoring.
• Access controls limiting data access to authorized personnel only.

10. Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your game data (scores, rankings) is visible to other RackStar users within the application as part of the leaderboard and game features, and your in-game comments are visible to other players in your club. We may share information only in the following circumstances:

• When required by law or legal process.
• To protect the rights, property, or safety of RackStar, our users, or others.
• With service providers who assist in operating the application, subject to strict data processing agreements - including our cloud hosting provider, RevenueCat (purchase and subscription management), and Sentry (crash and error monitoring).
• With the app stores (Apple App Store, Google Play) as needed to process and verify purchases.

RackStar self-hosts the fonts used in the application and on this website. We do not load fonts, icons, or other resources from third-party CDNs such as Google Fonts, so your device never makes a request to those services simply by using RackStar.

11. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access - You can request a copy of the personal data we hold about you.
• Right to rectification - You can request correction of inaccurate or incomplete data.
• Right to erasure - You can request deletion of your personal data ("right to be forgotten").
• Right to restriction of processing - You can request that we limit how we use your data.
• Right to data portability - You can request your data in a structured, machine-readable format.
• Right to object - You can object to the processing of your personal data.

12. Data Deletion

You can request complete deletion of your account and all associated data at any time by contacting us at support@rackstar.app. Upon receiving your request, we will:

• Delete your account and personal profile information.
• Remove your game history and statistics.
• Remove your in-game comments.
• Delete any push notification subscriptions.
• Complete the deletion within 30 days of your request.

13. Children's Privacy

RackStar requires users to be at least 13 years old, and if you are under the age of majority where you live, you need permission from a parent or legal guardian to use the Service. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete the associated account and data promptly. If you believe a child under 13 is using RackStar, please contact us at support@rackstar.app.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact us:

• Email: support@rackstar.app
• Operator: NV-IT, Trutseleir 35, 9220 Hamme, Belgium — VAT BE1012827973